Reservation and Cancellation Policy

By Kendra Holliday | March 3, 2013 at 9:24 am

For new clients interested in my consultation services:

If you want to schedule a consultation with me, please request my address via email so that you can mail me a non-refundable $60 check or money order ahead of time.

Once I receive your check or money order, I will contact you to set up the appointment. I won’t process the check/money order until the day of the appointment. (Please note that my best availability is evenings and weekends and I usually book 2-4 weeks out.)

Once you are established and we have developed a rapport, cash at the time of the appointment is fine (and preferred). If you cancel an appointment with less than 24 hours notice, I will expect payment for that appointment before we schedule another one.

I prefer meeting in person, but for those of you not in the St. Louis, MO area, phone or Skype works as well.

The reason behind this new policy:

This insures that you are serious about seeing me, and prevents my time from being wasted.

I receive multiple inquiries daily, and I accommodate as many of them as I can. I operate professionally and am reliable. I am very accessible and public, which allows people to get to know me on an intimate level. I put it all out there. When someone new contacts me, I don’t know them at all, but I take their request seriously and go out of my way to help them work through whatever issues they may have. Half the time, the appointment gets canceled on short notice, which means my time is wasted. Not only that, but I’m forgoing time with my loved ones and friends in order to meet with strangers, and if it doesn’t even come to fruition, that’s a serious buzzkill.

So, instead of raising the rate to $80 (it’s been $60 for the past three years), I’m going to try this approach instead. I’d like to keep the rate down if at all possible. For some, $60 is a drop in the bucket, but for others, it’s a considerable chunk of change.

I operate on mutual respect, which is a key quality for developing healthy relationships.

Thank you!

Comments

Jill 2013-03-03 22:04:55

Hey…I follow your blog and I think your policy is very fair. Good for you.

Reply

john d 2013-03-07 10:32:07

Thats fair i like it

Reply

Brett Tonaille 2013-03-23 17:53:38

Years ago I used to teach guitar. I rarely taught privately (usually in adult education classes), but when I did, I established a policy early on: you pay for four weeks up front. After that, do what you want. But no taking one class and deciding this is too hard; give it four tries or lose your dough.
Did I lose students this way? Oh yeah. But I wasn’t optimistic about them sticking around anyway.

Especially in what you do, I have to believe there’s all kinds of pranksters. Hell, some fundamentalist group may have a whole plan to put you out of business.

So yeah, charge up front. Do it and don’t have a qualm.

(Sorry about your firing. Man, this country is hypocritical about sexuality.)

Reply

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